Privacy Policy

Introduction

Welcome to https://hot-air-balloon-jumeirah-village-circle-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users visiting our website and interacting with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://hot-air-balloon-jumeirah-village-circle-dubai.terratrek.net.
Any mobile applications or software we offer.
All services and products provided under our brand.
Interactions between users and our team, whether via email, phone, or text messages.

Please note that this policy does not extend to external platforms or services linked to our website, which have their own privacy statements governing user data collection.

Processing Activities

As you engage with us through various means, we perform several activities involving your personal information:

Account Creation and Management: When you sign up for an account, we collect basic account details such as name, email address, and password.
Payment Transactions: We securely process payment information to facilitate purchases or bookings.
Financial Data: This includes transaction history and billing details to ensure accurate accounting and fraud prevention.
Purchase Behavior: We track purchasing patterns to enhance your user experience and tailor recommendations.
Device Identification: Unique identifiers from mobile devices, such as IP addresses, help us recognize you across different devices.
Location Data: With your consent, we may access location information to provide personalized content and services.
Feedback and Reviews: We encourage user feedback and reviews, which can be publicly visible on our platforms.
Social Media Interaction: When you connect with us on social media, we may collect social media profile information for marketing purposes.
Product Interactions: Details about the products you view or interact with on our site contribute to personalized recommendations.

Personal Data Collection

We gather various types of personal data, including:

Account Information: This includes your user name, email address, and password hash.
Payment Details: Credit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for transactions.
Financial Records: We maintain records of purchases, refunds, and financial transactions for accounting purposes.
Purchase History: A log of your bookings, orders, and associated details is kept to serve you better in the future.
Mobile Device IDs: Unique identifiers help us recognize and personalize content on mobile devices.
Location Data: We may collect your location to provide location-based services and offers.
Feedback and Reviews: Written or verbal feedback shares insights that improve our products and services.
Social Media Information: User handles, posts, and interactions on our social media platforms contribute to community engagement.
Product Details: Product names, categories, and interaction logs help us understand your preferences.

We collect this data through direct user input, website analytics tools, and third-party integrations.

Cookies and Tracking Technologies

Cookies are small text files stored on your browser that enable us to deliver a personalized experience:

Strictly Necessary Cookies: These ensure basic functionality, such as remembering your login credentials or maintaining session data.
Preference Cookies: They remember user preferences for enhanced website performance.
Analytics Cookies: Used by analytics tools to track user behavior and gather insights on our site’s performance.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We adhere to data retention policies that comply with legal requirements and business needs:

Personal data is retained for as long as necessary to fulfill the purposes it was collected for, unless a longer period is required by law.
After the retention period expires or upon your request, we securely delete or anonymize the data.

Security Measures

We prioritize data security and implement robust measures to protect user information:

Secure Communication: All data transmissions are encrypted using SSL/TLS protocols.
Third-Party Processing: We engage secure third-party service providers for specific tasks, ensuring they adhere to strict privacy standards.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. Our services are designed for a general audience, and we encourage parents to supervise their children’s online activities.

Your Rights and Choices

Depending on your location, you have various rights regarding your personal data:

Access: You can request access to the personal data we hold about you and its details.
Rectification: Correct any inaccuracies or incomplete information.
Erasure (Right to be Forgotten): Request the deletion of your data under certain circumstances.
Restriction: Limit the use or processing of your data.
Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.

To exercise these rights or have any data-related queries, please contact our Data Protection Officer via the provided contact details.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on our website with a revised effective date. We encourage users to review this page periodically for the latest information.

Contact Us

For any privacy-related inquiries, feedback, or requests:

Email: contact@hot-air-balloon-jumeirah-village-circle-dubai.terratrek.net

Postal Address: [Provide our physical address]

We appreciate your trust in us, and we are committed to protecting your privacy throughout your interaction with our services.